(National Transportation Safety Board photo via the Associated Press)
Southwest Airlines’ beloved co-founder and former chairman Herb Kelleher has been in his grave for barely two months now, but he surely is spinning like a top within it over the acrimony and dysfunction now spilling out of what he called the Southwest family.
Last week flight cancellations and delays rose by a factor of five or six because of Southwest mechanics’ newly-exercised meticulousness when it comes to finding and fixing – ever-so-slowly – mechanical, structural and electronic issues discovered on many of the airline’s planes. In response, the Dallas-based carrier filed suit against the Aircraft Mechanics Fraternal Association for conducting, allegedly, an illegal job action against the airline.
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