Category Archives: DART

Michele Wong Krause Elected Chair of DART Board of Directors

Krause (Photo: Courtesy of DART

On Tuesday, October 12, the Dallas Area Rapid Transit (DART) Board of Directors elected Michele Wong Krause of Dallas as their chair for a two-year term.

Appointed to the DART Board in 2014 to represent the City of Dallas, Wong Krause recently served as vice chair. She also presently serves on the American Public Transportation Association’s (APTA) Executive Committee.

“This is a transformative time for the agency,” said Wong Krause. “DART continues to adapt to our pandemic challenges and develop industry leading programs to serve the needs of our riders, while implementing improved customer experience initiatives that make traveling safer and easier. With the launch of the redesigned bus network next year, North Texas residents will have a transit system that provides greater frequency, longer service hours and improved access to their destinations.”

Wong Krause, a former City of Dallas Associate Municipal Judge, is currently in private law practice with the Wong Krause Law Firm in Dallas. She has previously served on the Board of Governors of the American Bar Association, the Board of Directors of the State Bar of Texas, and the Board of Directors of the Dallas Bar Association.

She graduated from the University of Texas at Arlington with a degree in Political Science before earning her law degree from Southern Methodist University.

Representing the cities of Richardson and University Park, and the towns of Addison and Highland Park, Gary Slagel was elected vice chair. A former mayor of the City of Richardson, he is the President and CEO of CapitalSoft and was appointed to the DART Board in 2011.

Dallas representative Rodney Schlosser was elected secretary. He is a Senior Vice President, Business Development and Strategic Partnerships at Asurion and was appointed to the DART Board in 2020.

Plano and Farmers Branch representative Robert Dye was elected assistant secretary. Dye is the mayor of the City of Farmers Branch and was appointed to the DART Board in 2020.

Plan Ahead for your DART Ride to the Red River Showdown

Dallas Area Rapid Transit (DART) is your ticket to the excitement of the AT&T Red River Showdown on October 9 at Cotton Bowl Stadium. The annual rivalry game between the University of Texas Longhorns and the University of Oklahoma Sooners is expected to bring 100,000 people to the State Fair of Texas, and DART is ready with additional service to make getting to the game safe and easy.

DART riders are encouraged to arrive early for the game. Trains typically begin filling up more than three hours before kickoff. To help accommodate the large crowds, DART is adding light rail service, buses and Trinity Railway Express (TRE) trains with special connections.

Photo: Courtesy of Texas Monthly

Look for DART staff as early as four hours before game time at key stations to help customers purchase tickets and make connections. After the game, DART staff will be on hand to help customers on their return trip. This special service continues for at least three hours after the game.

Face masks are required on all DART vehicles. Face mask and hand sanitizer dispensers are installed on all buses, light rail vehicles, TRE vehicles and Dallas streetcars, and will continue to be available to all passengers.

DART to the Game

Two DART Green Line rail stations serve the fairgrounds – Fair Park Station, located on Parry Avenue at the main entrance to the fairgrounds, and MLK, Jr. Station, located south of R.B. Cullum Blvd. and convenient to the MLK fairground entrance (Gate 6) and Cotton Bowl Stadium.

If you’re riding DART Rail or the Trinity Railway Express (TRE) to downtown Dallas, you can transfer easily to the Green Line. From downtown Dallas, board Green Line trains marked “BUCKNER,” “LAWNVIEW” or “FAIR PARK.”

  • Southbound Red and Blue Line passengers can transfer to the Green Line at Pearl/Arts District Station.
  • Northbound Red and Blue Line passengers can transfer to the Green Line at Akard Station.
  • Eastbound Orange Line passengers from DFW Airport and Irving’s six stations can transfer to the Green Line at Bachman Station.
  • Northbound Green Line trains leave every 10 minutes from Buckner Station for MLK, Jr. Station. These trains will not stop at Fair Park Station.

After the game, remember to go back to the station where you arrived to return to your starting location. If you arrive by bus, DART will have buses available for your return trip along Parry Ave. in front of Fair Park Station. The post-game buses will serve Pearl/Arts District, Victory and EBJ Union stations.

Learn more about DART service on October 9 at www.DART.org/RedRiverShowdown.

TRE and DCTA Riders

TRE passengers have two options to get to the game:

  1. Transfer to the Green Line circulator at EBJ Union Station to complete your trip to the fairgrounds.
  2. Transfer to a shuttle bus at Victory Station to continue your trip to the fairgrounds.

Learn more about TRE service on October 9 at TrinityRailwayExpress.org/StateFair.

Customers coming from Denton County via Denton County Transportation Authority (DCTA) are advised to board the first train departing their originating station. DCTA A-train passengers transfer to the Green Line at Trinity Mills Station. DCTA information can be found at DCTA.net.

Smoothing Out Your Ride with Contactless Payments

DART offers four great contactless options that make buying your pass fast, safe, and convenient:

  • Credit or debit card: Now you can buy your DART pass with a contactless credit or debit card. Just tap your contactless card to a reader on a DART Rail platform or bus prior to boarding.
  • Mobile device: Using Apple Pay, Google Pay or Samsung Pay, tap your payment-enabled mobile device to a reader on a DART Rail platform or bus to buy your pass.
  • GoPass® app: Download the latest version of the app for free from the App Store or Google Play. Just be sure to activate your DART pass before you board.
  • GoPass® Tap card: Available at 7-Eleven and hundreds of participating retailers, GoPass Tap is the reloadable transit card that automatically gives you the best fare every time you ride. Simply tap your card to a reader on a DART Rail platform or bus prior to boarding, and your fare is deducted automatically.
Map Courtesy of DART

Download a copy of the map HERE.

DART Named a Best-in-State Employer by Forbes

For the second year in a row, Dallas Area Rapid Transit (DART) has been recognized as a Best-in-State Employer by Forbes.

The Best-in-State Employer award winners, given out by Forbes and Statista Inc., were chosen from a sample of 80,000 Americans working for businesses with at least 500 employees across the U.S. Surveys were conducted on a rolling basis from October 2020 to June 2021 and were anonymous, allowing participants to freely share their opinions. The final list ranks the 1,328 employers that received the most recommendations. The full list of award winners can be found on the Forbes website.

“We are honored to once again be named as a Best-in-State Employer by Forbes,” said Nadine Lee, President & Chief Executive Officer. “DART is an incredible place to work and develop your career because of the fantastic people who have chosen to be part of the DART family. Our employees’ dedication to DART’s mission and values and determination to put our customers at the heart of everything we do, is the key to our success.”

DART is ranked #23 out of the 101 businesses to make the Texas state list.

Employees across the country were asked to rate their employers on various criteria, including the safety of their work environment, the competitiveness of compensation, and opportunities for advancement.

Contactless Payment Makes Riding DART Even Easier

To make traveling by public transport easier and more convenient, Dallas Area Rapid Transit (DART) now accepts Contactless Payment on all bus, light rail and Dallas Streetcar vehicles. Contactless Payment allows riders to pay for their DART transit fare with a contactless credit, debit card, or a payment-enabled mobile phone or wearable device.

The Contactless Payment option gives riders a new touch-free option for paying their fare, along with the GoPass® mobile app and GoPass® Tap card. Riders simply tap, ride, and go.

The DART Contactless Payment system is built on Vix Pulse, an innovative multi-modal, multi-operator solution that unifies account-based ticketing and mobile and contactless payments into a secure, easy-to-operate and managed platform.

How it Works

DART riders can hold their contactless payment card or payment-enabled mobile device to any DART GoPass Tap card reader. GoPass Tap readers are located on the platforms at rail stations, onboard DART buses, and on Dallas Streetcar vehicles. When you see a green check mark and hear the chime, you know your payment has been accepted. Riders must tap their card or device every time they board for a valid fare.

There is no need to select a fare. The GoPass Tap system automatically selects the best Adult Local fare for the rider.

Credit and debit cards issued on the Visa®, Mastercard®, American Express®, and Discover® networks are currently accepted. Digital wallets on a smartphone, smart watch, or other wearable device are supported, including Google Pay™, Apple Pay®, Samsung Pay®, and Fitbit Pay™. If a credit/debit card has a chip but is not contactless, it can be linked to a digital wallet and used with a mobile device.

Fare Capping

DART riders can enjoy the benefits of fare capping by registering their contactless payment method at GoPass.org. With fare capping on a contactless payment, you never pay more than the total cost of a Local Adult Day Pass in a single day.

As a local rider, after spending a total of $6 on any one day, customers won’t be charged another fare until the following day. With a registered contactless payment method, riders will never spend more than the total cost of a monthly pass ($96) in a calendar month. Each calendar month, after purchasing 16 Day Passes or the equivalent, riders won’t be charged another fare until the end of that month.

Fare capping offers the discount of a monthly pass to riders, even if they don’t have the ability to pay for a monthly pass upfront.

Contactless Payment customers can view the transaction history of their contactless credit or debit card, or the card associated with their mobile payment app on the website. For more information about Contactless Payment, please visit GoPass.org.

Going to the State Fair of Texas: DART is Still the Best Way to Get There

Dallas Area Rapid Transit (DART) makes getting to the 2021 State Fair of Texas quick and easy. Enjoy your light-rail ride in air-conditioned comfort September 24 through October 17 without having to find parking or battling traffic and get dropped off at one of two gates.

Green Line service

Fair Park Station, located on Parry Avenue at the entrance to the fairgrounds, and MLK, Jr. Station, located south of R.B. Cullum Boulevard and convenient to the Gate 6 entrance and the Cotton Bowl stadium, are your choices on DART’s Green Line. Green Line trains will be available approximately every 10 minutes between downtown Dallas and the Fair Park stations.

Service changes

Fair days are always busy days on DART Rail and buses. DART will make the following changes beginning Monday, Sept. 20:

  • Extra Green Line trains will run on a loop between downtown Dallas and Fair Park approximately every 10 minutes, from 9 a.m. to 6 p.m. daily
  • Orange Line service will be extended to Parker Road Station on all trips, weekdays and weekends (except for Saturday, October 9)
  • Trinity Railway Express (TRE) will operate on all four Sundays during the fair
  • Visit DART.org/StateFair to view these special DART Rail schedules.

Making the connection

DART Rail and Trinity Railway Express (TRE) passengers can transfer easily to the Green Line. Just look for trains saying, “Fair Park,” “Buckner” or “Lawnview.”

To get to the Green Line:

  • Southbound Red, Blue and Orange Line passengers – transfer to the Green Line at Pearl/Arts District Station.
  • Northbound Red and Blue Line passengers – transfer to the Green Line at Akard Station.
  • Eastbound Orange Line passengers – transfer to the Green Line at Bachman Station. For all days of the State Fair of Texas, except Saturday, October 9, all Orange Line trains will be extended to Parker Road Station. On October 9, Orange Line trains will only operate between DFW Airport and Bachman stations from approximately three hours before the game until three hours after the game.
  • TRE passengers can transfer to the Green Line at Victory Station. Details are at TrinityRailwayExpress.org/StateFair
  • Customers using the Denton County Transportation Authority should check DCTA.net for departure and arrival times to connect at Trinity Mills Station to DART’s Green Line.

Smoothing out your ride with contactless payments

DART offers four great contactless options that make buying your pass fast, safe, and convenient:

  1. Credit or debit card: Now you can buy your DART pass with a contactless credit or debit card. Just tap your contactless card to a reader on a DART Rail platform or bus prior to boarding — and you’re on your way to all the fun of the fair.
  2. Mobile device: Using Apple Pay, Google Pay or Samsung Pay, tap your payment-enabled mobile device to a reader on a DART Rail platform or bus to buy your pass and start your fair adventure.
  3. GoPass® app: Download the latest version of the app for free from the App Store or Google Play. Just be sure to activate your DART pass before you board.
  4. GoPass® Tap card: Available at 7-Eleven and hundreds of participating retailers, GoPass Tap is the reloadable transit card that automatically gives you the best fare every time you ride. Simply tap your card to a reader on a DART Rail platform or bus prior to boarding, and your fare is deducted automatically. (Note: GoPass Tap cards are valid for local fares only. GoPass Tap cards are not valid for travel on TEXRail, DCTA or Trinity Metro.)

Purchase a Local Day Pass for $6, good for DART Rail, local buses and riding the TRE from CentrePort/DFW Airport Station. Tarrant and Denton County customers need a Regional Day Pass for $12.

Details are available at DART.org/StateFair or by calling DART Customer Information at 214-979-1111.

DART Alerts

DART makes it easier to keep up with transit information with My DART Updates. Register to receive important updates that make for a better riding experience. Subscribe at DART.org/rideralerts.

Two football games

Ride DART to the State Fair Classic between the Grambling State Tigers and Prairie View A&M Panthers on September 25. The AT&T Red River Showdown game between the University of Texas Longhorns and the University of Oklahoma Sooners is on October 9.

DART Board of Directors Unanimously Approves Bus Network Redesign Plan

Photo courtesy of DART

The Dallas Area Rapid Transit (DART) Board of Directors has unanimously approved the DARTzoom Final Bus Network Plan, which includes a complete redesign of the DART bus network. With the goal of providing greater frequency, longer service hours and improved access to destinations, the redesigned network goes into effect on January 24, 2022.

As the North Texas region continues to experience unparalleled growth, becoming a national and international destination for both residents and corporations, DART has undertaken a complete blank-slate redesign of the existing bus system. Working with all 13 Service Area cities, employers, community leaders, and transit riders, DART has developed a new bus system that is designed to ensure passengers have safe and easy access to employment, education and entertainment areas across the DART service area.

Greater Frequency

Core Frequent Network service will provide bus frequency matching or better than light rail service – 15-minute peak and 20-minute midday. Light rail service will also return to pre-pandemic levels, providing 15-minute peak service and more frequent evening service.

The Dallas Area Rapid Transit (DART) Board of Directors has unanimously approved the DARTzoom Final Bus Network Plan, which includes a complete redesign of the DART bus network. With the goal of providing greater frequency, longer service hours and improved access to destinations, the redesigned network goes into effect on January 24, 2022.

As the North Texas region continues to experience unparalleled growth, becoming a national and international destination for both residents and corporations, DART has undertaken a complete blank-slate redesign of the existing bus system. Working with all 13 Service Area cities, employers, community leaders, and transit riders, DART has developed a new bus system that is designed to ensure passengers have safe and easy access to employment, education and entertainment areas across the DART service area.

New GoLink Zones

An essential part of the new DART bus network is the expansion of GoLink, DART’s on-demand, curb-to-curb microtransit service solution that operates in zones across the DART service area. GoLink offers direct-request demand-responsive service with connections to other DART routes as well as curb-to-curb service anywhere within a specified zone.

With the start of the new bus service schedule in 2022, 13 new GoLink zones will be added, bringing the total to 30. To ensure riders have the opportunity to experience GoLink for themselves before the bus service changes go into effect, all 30 zones will be active beginning December 6, 2021.

GoLink riders can book and pay for trips with either the DART GoPass app or by calling 214-515-7272. The free app is available from the Apple Store and Google Play.

More information about the DARTzoom Bus Network Redesign project is available at www.dartzoom.org.

Federal Face Mask Requirement for Public Transit Extended through January 18, 2022

The Transportation Security Administration (TSA) has issued a Security Directive extending the face mask requirement for all transportation networks, including public transportation, while onboard or indoors through January 18, 2022 to mitigate the spread of COVID-19.

Dallas Area Rapid Transit (DART) will continue to require a CDC approved face mask be worn over the mouth and nose by passengers and operators at all times while on DART vehicles including buses, trains and paratransit vehicles, Trinity Railway Express trains, in buildings and onboard the Dallas Streetcar.

Mask wearing is one of several proven measures that can reduce the transmission of COVID-19, including physical distancing, appropriate ventilation, vaccinations and timely testing.

Refusing to wear a mask, unless exempted or excluded under the CDC guidelines, is a violation of federal law and failure to comply will result in denial of boarding or removal, and passengers may be subject to federal penalties, including a fine ranging from $250 for the first offense up to $1,500 for repeat offenders.

Face masks and hand sanitizer dispensers are installed on all buses, light rail vehicles, TRE vehicles and Dallas streetcars, and will continue to be available to all passengers.

If a DART passenger is concerned with someone not wearing a mask, they can contact DART Customer Service at (214) 979-1111, or use the “DART Say Something” app, which can be downloaded from the Apple Store or Google Play for free.

Staying Safe While Riding DART

DART remains committed to doing everything possible to keep both our patrons and employees safe through this pandemic. DART remains in close contact with local, state, and national health authorities, including the Texas Department of State Health Services and the CDC. DART encourages passengers who feel sick or are experiencing symptoms to stay home and avoid public places.

Cleaning and Protection

DART continues to undertake aggressive agency-wide cleaning and safety protocols on buses, light rail, paratransit vehicles and properties. In addition to thorough nightly cleanings, DART buses and trains are also cleaned on a rotating basis with hydrogen peroxide-based cleaning solutions to sanitize and disinfect each vehicle.

Social Distancing

DART recommends maintaining a six-foot distance between both fellow riders and your DART operator, leaving an open seat between yourself and other riders when available, avoiding large groups and staying home if you feel sick or are experiencing symptoms.

To enforce social distancing practices and protect customer and employee well-being, all transit center waiting areas have been temporarily closed. DART riders can still use the outdoor areas for boarding buses and light rail vehicles.

You can find more information about how DART is working to keep our passengers safe at www.dart.org/health.

DART Announces Labor Day Schedule

Dallas Area Rapid Transit (DART) will operate on the following schedule for the Labor Day holiday on Monday, September 6:

  • DART bus, light rail and Dallas streetcar services will follow a Sunday schedule.
  • The Trinity Railway Express commuter rail will not operate.
  • The Inland Port GoLink Zone will operate on a Sunday schedule (5:00 a.m. – 8:00 a.m. & 5:00 p.m. – 8:00 p.m.) on Monday, Sept. 6. There is no service in any of the other GoLink Zones.
  • DART’s administrative offices, Customer Care Center and Lost and Found will be closed.
  • Customers with questions about schedules can contact DART’s Customer Information Center at 214-979-1111 from 8:00 a.m. to 5:00 p.m.
  • DART’s Paratransit Services will run a Saturday schedule and the Paratransit Scheduling Center will be closed. Customers may call Thursday, Sept. 2 to book their trips through Monday, Sept. 6, and Friday, Sept. 3, to book their trips through Tuesday, Sept. 7.
  • Customers can also schedule, view and cancel trips 24 hours a day, 7 days a week at www.DART.org/Paratransit.

DART route and schedule information can be found at www.DART.org.

DART Holds Bus Operator Hiring Event on August 3

DART is hiring Bus Student Operators and Rail Student Operators in preparation for the planned redesigned bus network scheduled to launch in January of 2022, providing greater frequency and longer hours, as well as better access to jobs.

  • What: DART Bus and Rail Operator Hiring Event
  • When:     Tuesday, August 3, 2021
  • Time: 9:30 a.m. – 4:00 p.m
  • Where:     DART Ways, Structures & Amenities – North Division, Building, 9717 Abernathy

DART offers employees a competitive salary and benefits package, including:

  • Paid training for CDL licensing
  • Health, vision, dental, life and AD&D insurance
  • Medical coverage after 30 days
  • Retirement Plan and 401K
  • DART paid training begins at $17.60/hour; after successful completion of training, pay will increase to $20.31/hour
  • Opportunities for advancement

The full job description for the DART Bus Student Operator and Rail Student Operator positions can be found online. An overview of the DART benefits programs can be found on the DART website.

DART Holds Bus and Rail Operator Hiring Event on August 3

Dallas Area Rapid Transit (DART) will host a second hiring event for Bus and Rail Operators on Tuesday, August 3, from 9:30 a.m. – 4:00 p.m. at the DART Ways, Structures & Amenities – North Division Building (9717 Abernathy Avenue, Dallas)

With DART’s redesigned bus network scheduled to launch in January of 2022, providing greater frequency and longer hours, as well as better access to jobs, DART is hiring passionate and motivated Bus and Rail Operators in preparation for the planned increase in service. DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace.

At the event, jobseekers will have the opportunity to meet with DART staff and interview on-the-spot. It is recommended that candidates complete their applications online (Bus Student Operator and Rail Student Operator) to expedite their interviews, but there will also be an opportunity to apply on-site at the event.

DART offers employees a competitive salary and benefits package, including:

  • Paid training for CDL licensing
  • Health, vision, dental, life and AD&D insurance
  • Medical coverage after 30 days
  • Retirement Plan
  • 401K retirement plan
  • Wellness Program
  • DART paid training begins at $17.60/hour; after successful completion of training, pay will increase to $20.31/hour
  • Opportunities for advancement

The full job description for the DART Bus Student Operator and Rail Student Operator positions can be found online. An overview of the DART benefits programs can be found on the DART website.