Category Archives: DART

DART Extends Free Transit for Riders through February 6

Dallas Area Rapid Transit (DART) has extended the free ride program for the New Bus Network through February 6.

DART will also offer 50% off full-fare rides purchased with any contactless payment option from February 7 until end of service on February 21. Learn more about contactless payment methods at GoPass.org. Contactless payment options include:

  • GoPass® app
  • GoPass® Tap card
  • Contactless Visa, Mastercard, American Express, and Discover cards with contactless payment at the validators
  • Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, and more with contactless payment at the validators

DART Paratransit services will be free from January 24 – February 6, and $1.00 from February 7 – February 21.

The DART New Bus Network Free and Reduced Rides promotions are valid on all DART transit services throughout the entire DART Service Area including buses, light rail, TRE (between EBJ Union Station and CentrePort/DFW Airport Station), GoLink, Dallas Streetcar, and Paratransit Services.

With the goal of providing greater frequency, longer service hours, and improved access to destinations across North Texas, DART’s new bus network was launched on January 24. The new bus system is designed to ensure passengers have quick and easy access to employment, education, and entertainment destinations.

More information about DART’s new bus network is available at dartzoom.org.

DART Welcomes Deanna Leggett as EVP of Growth and Regional Development

Danny Campbell Photography

Deanna Leggett has been selected as the new executive vice president of growth and regional development at Dallas Area Rapid Transit (DART). A nationally recognized transit leader, Leggett brings over 20 years of experience in the planning, development, and operation of public transportation projects across the country.

“We are very excited to welcome Dee to the DART family,” said Nadine S. Lee, DART president & CEO. “She is a proven transportation leader who brings a unique combination of strategic thought leadership and an extensive record of operations performance, project delivery, and innovation that will expand the leadership capacity at DART. I’m looking forward to Dee’s contributions to our efforts to enhance the public transportation experience for all our riders.”

In her role, Leggett will oversee DART’s Capital Planning, Real Estate, Environmental Compliance, Transit-Oriented Development, Capital Program Support, Service Planning, Commuter Rail, and Design and Construction departments, as well as an extensive array of design consultants and construction contractors.

“DART is a world-class organization focused on providing transformative mobility solutions to the region,” said Leggett. “I am honored to join their leadership team to help plan and deliver programs, projects, and services that meet the future needs of our transit riders and our communities.”

Leggett comes to the agency from HatchLTK where she served as the vice president of the south-central region and director of zero-emissions technology. In that role, she oversaw projects and client engagement for all transit and rail clients in the South-Central region of the United States. She also served as the subject matter expert and project manager for transit contracting, transit planning, transit operations and maintenance, grant funding, and federal regulatory requirements.

“DART has always been a driver of growth and innovation across the North Texas region,” said Michele Wong-Krause, chair of the DART Board of Directors. “The knowledge, experience and drive that Dee brings to her role will allow the agency to build on our mission to provide outstanding and customer-driven service to our Service Area city residents.”

Before joining HatchLTK, Leggett also served as chief operations officer at Bowman Engineering and Consulting, as well as the southwest region vice president of transit contracting and region vice president of transit management at First Transit.

A graduate of Leadership APTA, as well as one of Mass Transit‘s Top 40 Under 40, Leggett holds a Bachelor of Science in History/Political Science from Union University in Jackson, TN, and a Masters of Public Administration from the University of Texas at Arlington.

DART Offers Free Rides the Week of January 24

To celebrate the launch of the Dallas Area Rapid Transit (DART) New Bus Network on January 24, all rides will be free the week of January 24 – 30.

DART will also offer 50% off all rides purchased with any DART contactless payment option from January 31 until the end of service on February 14. Contactless payment options include:

  • GoPass® app
  • GoPass® Tap card
  • Contactless Visa, Mastercard, American Express and Discover cards with contactless payment at the validators
  • Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, and more with contactless payment at the validators

Paratransit services will be $1. Learn more about contactless payment methods at GoPass.org.

The New Bus Network Free and Reduced Rides promotions are valid on all DART transit services throughout the entire DART Service Area including buses, light rail, TRE (between EBJ Union Station and CentrePort/DFW Airport Station), GoLink, Dallas Streetcar, and Paratransit Services.

With the goal of providing greater frequency, longer service hours, and improved access to destinations across North Texas, DART’s new bus network launches on January 24, 2022. The new bus system is designed to ensure passengers have quick and easy access to employment, education, and entertainment destinations.

Greater Frequency

Core Frequent Network service will provide bus frequency matching or better than light rail service – 15-minute peak and 20-minute midday. Light rail service will also return to pre-pandemic levels, providing 15-minute peak service and more frequent evening service.

Expanded Coverage

With the implementation of the new bus network service changes, 74% of DART service area residents will have access to transit services within walking distance. This is an increase of 6% above the current bus network design.

More Direct Routes

By making the new bus routes more direct, focusing on major transit corridors and reducing the number of bus stops, DART bus service will be faster, ensuring passengers get to their destinations quicker and improving connections.

Longer Hours of Service

With a focus on transit riders working non-traditional hours, all local DART bus routes will provide service 7 days a week between the hours of 5:00 a.m. and midnight at a minimum. The 22 core frequent bus routes will operate between 4:00 a.m. and 1:00 a.m.

Improved Access to Jobs

The new bus network will increase the number of jobs that a resident of the DART service area can reach in one hour by 34% compared to the existing bus network.

New GoLink Zones

GoLink, DART’s on-demand, curb-to-curb microtransit service solution operates in zones across the DART service area. GoLink offers services with connections to DART transit facilities as well as anywhere within each specified zone.

13 new GoLink zones have been added, replacing traditional fixed-route service, bringing the total to 30. In addition, weekend hours have been added to many GoLink zones, with 13 zones offering Saturday service and 6 zones offering Sunday service.

GoLink is available to customers at no additional cost with a valid DART fare. The UberPool shared-ride program is also an option as part of the GoLink service. With UberPool, travel to or from any DART station or transit center within a zone is $1, and travel to or from any destination within a zone is $3. The $1 fee has been waived during the introductory period. Prices are per trip, per person. GoLink riders can book and pay for trips with either the DART GoPass app or by calling 214-515-7272. UberPool riders will need to download the Uber app as well to book their trip. Both apps are free from the Apple Store and Google Play.

More information about DART’s new bus network is available at dartzoom.org. A new DART Trip Planner tool, where you can compare your old and new route options, is available under “Find My New Route.”

TSA Extends Federal Face Mask Requirement for Public Transit through March 18

As a reminder, the Transportation Security Administration (TSA) has extended the face mask requirement (SD 1582/84-21-01C) for individuals across all transportation networks throughout the United States, including at airports, on board commercial aircraft, on over-the-road buses, and on commuter bus and rail systems through March 18, 2022.

Dallas Area Rapid Transit (DART) will continue to require that a CDC approved face mask be worn over the mouth and nose by passengers, operators and contractors at all times while on DART vehicles including buses, trains, and paratransit vehicles, Trinity Railway Express trains, in buildings and onboard the Dallas Streetcar.

Refusing to wear a mask, unless exempted or excluded under the CDC guidelines, is a violation of federal law and failure to comply will result in denial of boarding or removal, and passengers may be subject to federal penalties, including a fine ranging from $500 for the first offense up to $3,000 for repeat offenders.

Face masks and hand sanitizer dispensers are installed on buses, light rail vehicles, TRE vehicles, and Dallas streetcars, and will continue to be available to all passengers.

If a DART passenger is concerned with someone not wearing a mask, they can contact DART Customer Service at (214) 979-1111, or use the “DART Say Something” app, which can be downloaded from the Apple Store or Google Play for free.

Staying Safe While Riding DART

DART remains committed to doing everything possible to keep both our patrons and employees safe through this pandemic. The agency remains in close contact with local, state, and national health authorities, including the Texas Department of State Health Services and the CDC. DART encourages passengers who feel sick or are experiencing symptoms to stay home and avoid public places.

Cleaning and Protection

DART continues to undertake aggressive agency-wide cleaning and safety protocols on buses, light rail, paratransit vehicles, and properties. In addition to thorough nightly cleanings, DART buses and trains are also cleaned on a rotating basis with hydrogen peroxide-based cleaning solutions to sanitize and disinfect each vehicle.

Social Distancing

DART recommends maintaining a six-foot distance between both fellow riders and your DART operator, leaving an open seat between yourself and other riders when available, avoiding large groups and staying home if you feel sick or are experiencing symptoms.

You can find more information about how DART is working to keep our passengers safe at www.dart.org/health.

DART Bus Schedules for January 24 Service Changes are Available

The Dallas Area Rapid Transit (DART) new bus network is designed to ensure passengers have improved access to employment, education, and entertainment destinations across North Texas. Bus schedules for the new bus network, which launches on January 24, are available at dart.org/newbus.

Here are some of the improvements you can expect with the DART new bus network:

Greater Frequency

Core Frequent Network service will provide bus frequency matching or better than light rail service – 15-minute peak and 20-minute midday. Light rail service will also return to pre-pandemic levels, providing 15-minute peak service and more frequent evening service.

Expanded Coverage

With the implementation of the new bus network service changes, 74% of DART service area residents will have access to transit services within walking distance. This is an increase of 6% above the current bus network design.

More Direct Routes

By making the new bus routes more direct, focusing on major transit corridors and reducing the number of bus stops, DART bus service will be faster, ensuring passengers get to their destinations quicker and improving connections.

Longer Hours of Service

With a focus on transit riders working non-traditional hours, all local DART bus routes will provide service 7 days a week between the hours of 5:00 a.m. and midnight at a minimum. The 22 core frequent bus routes will operate between 4:00 a.m. and 1:00 a.m.

Improved Access to Jobs

The new bus network will increase the number of jobs that a resident of the DART service area can reach in one hour by 34% compared to the existing bus network.

New GoLink Zones

GoLink, DART’s on-demand, curb-to-curb microtransit service solution operates in zones across the DART service area. GoLink offers services with connections to DART transit facilities as well as anywhere within each specified zone.

With the start of the new bus service on January 24, 13 new GoLink zones will be added, replacing traditional fixed-route service, bringing the total to 30. In addition, weekend hours have been added to many GoLink zones, with 13 zones offering Saturday service and 6 zones offering Sunday service.

GoLink is available to customers at no additional cost with a valid DART fare. The UberPool shared-ride program is also an option as part of the GoLink service. With UberPool, travel to or from any DART station or transit center within a zone is $1, and travel to or from any destination within a zone is $3. The $1 fee has been waived during the introductory period. Prices are per trip, per person. GoLink riders can book and pay for trips with either the DART GoPass app or by calling 214-515-7272. UberPool riders will need to download the Uber app as well to book their trip. Both apps are free from the Apple Store and Google Play.

More information about DART’s new bus network is available at dartzoom.org. A new DART Trip Planner tool, where you can compare your old and new route options, is available under “Find My New Route.”

DART Announces Christmas Day Schedule

Friday, December 24, 2021

  • DART Buses and Light Rail: Operating on a Sunday schedule
  • TRE: Saturday schedule
  • DART GoLink – GoLink will operate only in zones that provide Sunday service. These zones include Northwest Dallas, Inland Port, Rylie, West Dallas, North Dallas and Park Cities. No service in any other zones.
  • DART Customer Information Center will be open from 8:00 a.m. to 5:00 p.m.
  • DART Customer Care Center and Lost and Found: Closed
  • DART Administrative Offices: Closed
  • DART Paratransit: Paratransit services will operate on a Sunday schedule. DART Mobility Management’s Paratransit Call Center will be closed Friday through Sunday. Customers wishing to schedule trips by phone for any of the three days will need to do so by Thursday, Dec. 23. Customers can also now schedule, view and cancel trips 24 hours a day, 7 days a week at www.DART.org/paratransit. The Call Center will reopen Monday December 27.

Saturday, December 25, 2021

  • DART Buses and Light Rail: Operating on a Sunday schedule
  • TRE: No service
  • DART GoLink – GoLink will operate only in zones that provide Sunday service. These zones include Northwest Dallas, Inland Port, Rylie, West Dallas, North Dallas and Park Cities. No service in any other zones.
  • DART Administrative Offices: Closed
  • DART Customer Information Center, Customer Care Center and Lost and Found: Closed
  • DART Paratransit: Paratransit services will operate on a Sunday schedule. DART Mobility Management’s Paratransit Call Center will be closed Friday through Sunday. Customers wishing to schedule trips by phone for any of the three days will need to do so by Thursday, Dec. 23. Customers can also now schedule, view and cancel trips 24 hours a day, 7 days a week at www.DART.org/paratransit. The Call Center will reopen Monday December 27.

Route and schedule information can always be found by calling 214-979-1111 or at DART.org and TrinityRailwayExpress.org.

Hillwood Urban and DART Partner to Bring Victory Station Plaza

Victoria Station Plaza/DART

Hillwood Urban and Dallas Area Rapid Transit (DART) have partnered to build Victory Station Plaza, bringing a one-acre public green space to the heart of Victory Park, adjacent to the DART Victory Station with direct connectivity to DART’s transit system. The large, landscaped plaza is located across the street from the American Airlines Center and adjacent to Victory Commons One, Hillwood Urban’s new 365,000 square foot Class-A office building. Both the new Plaza and Victory Commons were completed on November 19, 2021. 

“This was a terrific partnership with DART, where together, we were able to bring a great new public park into an urban environment that will enhance the quality of life for those who work, live, and travel throughout Victory Park and beyond,” said Ken Reese, Executive Vice President of Hillwood Urban. “This Park space was always part of DART’s plan for this land going back 20 years to when Hillwood originally built the AAC [American Airlines Center]. We are excited to help make this happen and enhance the neighborhood, not to mention provide great views from the office space overlooking the park.”

The football field-sized plaza, designed by TBG Partners, was designed for the DART commuter, the arena sports fan, the office worker, and the people and pets that call Victory Park home. Commuters who travel to or through Victory Station will be able to take advantage of the Plaza. DART’s Victory Station was opened in 2001 and is served by the DART Light Rail Green and Orange Lines and Trinity Railway Express, as well as DART Light Rail Red and Blue Lines used for special events. As with all DART stations across the North Texas region, Victory Station was developed with a focus on art as well as function, including unique elements by renowned local artist Pamela Nelson that reflect the neighborhood and residents it serves.

“The new Victory Station Plaza is a fantastic opportunity to provide much-needed green space to the area while ensuring our passengers have enhanced access to Victory Station,” said Nadine Lee, president & CEO at DART. “We continue to see the movement by both developers and communities to provide housing and activity centers near rail stations. Connectivity and access to public transit are increasingly important in our rapidly urbanizing Dallas-Fort Worth region.”

From office towers to corporate campuses, Hillwood Urban has built a reputation for its ability to bring key partners together to create activated environments that inspire and attract talent. Offering a unique urban office environment, Victory Commons will offer a large outdoor rooftop terrace with views of the Dallas skyline as well as a ground floor tenant lounge and coffee bar. Hillwood Urban is working to bring the first downtown Dallas skyscraper in more than three decades, Field Street Tower, to the Uptown neighborhood.

About Dallas Area Rapid Transit

Dallas Area Rapid Transit (DART) is the public transit agency for Dallas and 12 surrounding North Texas cities. It operates a multi-modal network of buses, light rail, Trinity Railway Express commuter rail, and paratransit. It is a global leader in the emerging field of Mobility as a Service (MaaS) which incorporates smartphone technology into fare payment and trip planning and scheduling and greater use of smaller vehicles. DART moves more than 220,000 passengers per day across its 700-square-mile service area. For more information, visit www.dart.org.

About Hillwood Urban

Hillwood Urban combines their land development and office development expertise together with Hillwood’s existing multifamily and retail development groups, providing a complete urban office and mixed-use development capability. The team recently completed the new Victory Commons One office building in November 2021. Hillwood Urban is marketing these projects to large corporate end-users, while also seeking new opportunities for both urban and suburban tracts for mixed-use development located in the major growth corridors of North Texas.

About Hillwood

Hillwood, a Perot company, is a premier industrial, commercial and residential real estate developer and manager with projects throughout North America and Europe. With a diverse portfolio of properties that have become home to many of the world’s leading companies, Hillwood is committed to bringing long-term value to our customers and partners and the communities in which we serve. Hillwood also served as the lead developer of marquee projects nationwide, from the Air Force Memorial in Washington, D.C. to the Perot Museum of Nature and Science and the American Airlines Center in Dallas. For additional information, please visit www.hillwood.com.

New DART GoLink Zones Begin Operating on December 6

To prepare riders for the launch of the DARTzoom new bus network, Dallas Area Rapid Transit (DART) will begin operating all GoLink zones beginning December 6 while maintaining the existing fixed-route bus service.

An essential part of DART’s new bus network is the expansion of GoLink, DART’s on-demand, curb-to-curb microtransit service solution that operates in zones across the DART service area. GoLink offers services with connections to DART transit facilities as well as anywhere within each specified zone.

With the start of the new bus service on January 24, 2022, 13 new GoLink zones will be added, replacing traditional fixed-route service, bringing the total to 30. In addition, weekend hours have been added to many GoLink zones, with 13 zones offering Saturday service and 6 zones offering Sunday service.

GoLink is available to customers at no additional cost with a valid DART fare. The UberPool shared-ride program is also an option as part of the GoLink service. 

GoLink is available to customers at no additional cost with a valid DART fare. The UberPool shared-ride program is also an option as part of the GoLink service. With UberPool, travel to or from any DART station or transit center within a zone is $1, and travel to or from any destination within a zone is $3. The $1 fee has been waived during the introductory period. Prices are per trip, per person. GoLink riders can book and pay for trips with either the DART GoPass app or by calling 214-515-7272. UberPool riders will need to download the Uber app as well to book their trip. Both apps are free from the Apple Store and Google Play.

For complete service information by zone, key destinations, maps, and more, please visit www.dart.org/GoLink.

A New Bus Network

With the goal of providing greater frequency, longer service hours, and improved access to destinations across North Texas, DART’s new bus network launches on January 24, 2022. The new bus system is designed to ensure passengers have quick and easy access to employment, education, and entertainment opportunities.

Greater Frequency

Core Frequent Network service will provide bus frequency matching or better than light rail service – 15-minute peak and 20-minute midday. Light rail service will also return to pre-pandemic levels, providing 15-minute peak service and more frequent evening service.

Expanded Coverage

With the implementation of the new bus network service changes, 74% of DART service area residents will have access to transit services within walking distance. This is an increase of 6% above the current bus network design.

More Direct Routes

By making the new bus routes more direct, focusing on major transit corridors, and reducing the number of bus stops, DART bus service will be faster, ensuring passengers get to their destinations quicker and improving connections.

Longer Hours of Service

With a focus on transit riders working non-traditional hours, all local DART bus routes will provide service 7 days a week between the hours of 5:00 a.m. and midnight at a minimum. The 22 core frequent bus routes will operate between 4:00 a.m. and 1:00 a.m.

Improved Access to Jobs

The new bus network will increase the number of jobs that a resident of the DART service area can reach in one hour by 34% compared to the existing bus network.

More information about DART’s new bus network is available at www.dartzoom.org.

DART Honors Civil Rights Icon Rosa Parks

To honor the life and legacy of the late Rosa Parks, whose efforts sparked a national civil rights movement for racial equality, Dallas Area Rapid Transit (DART) will reserve a seat at the front of every DART bus this week to commemorate her historic and unwavering efforts in support of equality for all.

On December 1, 1955, Rosa Parks was arrested in Montgomery, Alabama when she refused to give up her bus seat to make room for a white passenger. Her act of defiance in the face of an unjust law led to the Montgomery bus boycott, which lasted several months and led to both the desegregation of public transportation in our country and the beginning of the modern civil rights movement.

Rosa Parks’ lifelong dedication to civil rights played a pivotal role in raising both national and international awareness of the unjust plight of African Americans and the civil rights struggle.

During the 87th Texas Legislative Session, DART and its Board of Directors fully supported House Bill 3481, authored by State Representative Toni Rose and sponsored by State Senator Royce West, which officially designated December 1 as Rosa Parks Day in Texas.

State Representative Toni Rose, who authored House Bill 3481, issued the following statement: “December 1st is a historic day in which we honor a courageous African American woman whose legacy encompasses the everyday acts of resistance that defines America’s long fight for racial equality. Rosa Parks Day allows us and future generations to remember our progress as a nation and continue the movement towards freedom for all Americans.”

House Bill 3481 was a bipartisan bill that unanimously passed both the House and Senate chambers and was signed into law by Governor Greg Abbott.

DART Announces Thanksgiving Holiday 2021 Service Schedule

Dallas Area Rapid Transit (DART) buses, light rail trains, and Dallas streetcar services will operate on a Sunday schedule on Thursday, Nov. 25, and a Saturday schedule on Friday, Nov. 26 for North Texas riders.

The Trinity Railway Express (TRE) will not operate on Thanksgiving Day, Nov. 25, and will provide Saturday service on Friday, Nov. 26.

DART and TRE holiday changes will continue until regularly scheduled transit service resumes Saturday, Nov. 27.

DART Mobility Management’s Paratransit Call Center will be closed Thursday through Sunday. Customers wishing to schedule trips by phone for any of the four days will need to do so by Wednesday, Nov. 24. Customers can also schedule, view, and cancel trips 24 hours a day, 7 days a week at www.DART.org/paratransit.

On Thursday, Nov. 25, and on Friday, Nov. 26 the Inland Port GoLink Zone will operate on a Sunday schedule (5:00 a.m. – 8:00 a.m. & 5:00 p.m. – 8:00 p.m.). There is no service in any of the other GoLink zones.

DART’s Customer Information Center will be closed on Thanksgiving Day and open Friday from 8:00 a.m. to 5:00 p.m. The administrative offices, Customer Care Center, and Lost and Found will be closed both Thanksgiving Day and Friday.

Schedule information can be found at DART.orgTrinityRailwayExpress.org, or by calling 214.979.1111.

2021 Dallas YMCA Turkey Trot

Buses in Downtown Dallas, Deep Ellum, and North Oak Cliff could see delays on Thanksgiving morning and be affected by detours or reroutes, especially those running near the 2021 Dallas YMCA Turkey Trot, one of the largest multi-event races in the country.

DART Rail will operate three additional Red Line trains and one additional Blue Line train on Thursday morning due to the Turkey Trot.

Additional Red Line trains from Parker Road Station depart at 7:13 a.m., 7:43 a.m., and 8:13 a.m. and arrive at Convention Center Station at 8:00 a.m., 8:30 a.m., and 9:00 a.m. These trains operate to all stations between Parker Road and Cedars stations.

An additional Blue Line train from Downtown Rowlett Station departs at 7:22 a.m. and arrives at Convention Center Station at 8:05 a.m. This train operates to all stations between Downtown Rowlett and Cedars stations.

The race will impact bus service and place several routes on detour Thanksgiving morning beginning at 7 a.m. Routes affected include: 2, 11, 12, 19, 21, 26, 29, 35, 52, 59, 60, 76, 81/82, 110, 111, 161, 164 and 749. Click here to view bus detour information.